We are obviously disappointed that you have had a negative experience. We take all feedback very seriously. However, as a responsible provider, we do an assessment to see if we can meet the needs of any prospective clients. Unfortunately, after re-assessment, we felt that we can no longer meet his needs. We have been honest about our assessment and want the best for the service user and his wellbeing. Our aim is to provide the best possible care to those we support, and it is something we take very seriously. We strictly follow infection control prevention hence we can confirm that we do not share toiletries or other belongings. Staff do respect care plans for nutrition and follow them to promote nutrition and hydration. Once again, we are very sorry that you feel the experience did not meet your expectations.