I am sorry that you felt this way during your stay. Please let me address them: 1. showers are offered daily and can be requested. 2. Bed sheets again can be changed on request, we do not automatically change daily unless required. 3. The floor is mopped at least once daily and domestics are always available being on the ground floor next to a garden tends to bring in the wildlife. 4. Handovers are an important part of the day but only take an average of 15 minutes. 5. The door closure was recently repaired. 6. unaware of the burning fat smell at meal times this has not been reported before. we only use our fryers once or twice a week and the oil is changed frequently. 7. Overseas staff are educated in food safety, unfortunately as a gluten-free diet is not seen often mistakes were made, apologies given, and further education provided. 8. We always ensure we knock when entering a room, I am sorry you felt you had no privacy. I could have addressed these concerns during your stay if informed.