Thanks for taking the time to leave us a review. We're sorry to learn that your experience with our home wasn't as expected. We've spoken with the home and understand no concerns had been raised during your husband's stay or just after he left. We've been informed by the home that you have a scheduled meeting coming up where we trust your concerns will be fully addressed. If you feel there is more we can help you with, please reach out to us at feedback@barchester.com to see how we can support you. Kind regards, Barchester's Customer Feedback Team