At Westgate Healthcare, we always aim to provide a high standard of care in all of our care homes. We value all feedback and encourage you to raise your concerns with the home manager directly, by meeting with them, telephoning them or writing to them to discuss in detail. We will endeavour to reach out to you so that we can ensure you feel that we have acted appropriately for both you and your mother to make her stay with us a pleasant one. Please refer to our compliments and complaints document for more information.