Good afternoon Naomi. Thank you so much for taking the time to write and post this really detailed and positive review of your experience with our care and nursing team and our Chollacott House Care and Nursing Home in Tavistock. It's really lovely to read how well your dad was looked after, 'always safe, clean and well cared for'. It's lovely to read how the management team were supportive to your family. Thank you, in particular, for highlighting the amazing work of our care and nursing team at Chollacott House - their jobs are really very skilled and complex, balancing residents' care needs and best interests along with the need to promote choice and independence and the concerns and expectations of family members and friends etc. I know I've said this before, but never any harm in repeating, whenever I visit Chollacott House I leave really hoping that there are people like the manager and her team around when I need them! Thank you again for this insightful feedback.