Thank you for your review of your experiences here at Watermoor House. You should have been made aware that we are in the process of recruiting a new manager, hence why you have not yet met them; we apologies if this message did not reach you. Thank you also for your feedback on communications between staff at handover. We are currently reviewing this as part of our continuing improvement plan and hope that you will see some positive changes in the coming weeks. If you do have concerns then please come and speak to one of the managers or team leaders here at the home so that we can address these promptly.