Thank you for your review, we value all feedback as this helps us to improve our service where required. We understand how difficult it can be when a loved one moves into a care home, and we sometimes will ask the family to support us if we feel this will benefit the resident. We apologise you felt the care staff relied on your support and that the care setting was not 'home'. We have shared this with the team as we constantly seek to improve the service we provide. Please be assured our aim is to always ensure the safety, wellbeing and comfort of those in our care. Should you wish to speak with us regarding these matters, please do contact the home so that this can be arranged.