We are a proactive and responsive provider and addressed concerns raised immediately and appropriate action was taken. This was communicated to you by the manager. The records show that support was provided every day with washing and dressing and often the resident would dress independently which is so important to maintain and encourage positive mental health and well-being. The records also show an individual who was enabled and supported to maintain a good diet, encouraged to maintain independent living skills and participate in activities that had meaning and interest to him. We apologised for the error with the beaker and that the records did not always reflect our standards. We refute claims that a free month was offered as this is not our policy. A contract was signed that clearly stated 4 weeks' notice to be given by either party but as you have been informed we will not be chasing this debt. We wish your father well for the future and are happy he has settled in his new home.