Good Afternoon. I am the new manager and I can confirm I haven't given notice to anyone in the past two months whilst new to post, but I would confirm I take all complaints very seriously and will continue to do so. We have a new chef who has worked with all the residents to achieve home-cooked meals of choice, and the activities are here for everyone I can only but apologise if your experience with your bother wasn't what you expected and as a family, I wish you all the very best Tracy Slim.