Thank you for sharing your experience with us. The team also appreciated the recent thank you email you sent. We aim to deliver the highest standards of relationship centred care here at Anya Court. From our other reviews, as well as being voted one of the UK's Top 20 Care Home Groups, you'll see we have hundreds of customers who feel we provide exceptional resident experiences and care. We accept things don't always go as planned and we have discussed your feedback, but if you have any further comments, please do not hesitate to contact me. All the best - Anya Court Manager.