Thank you for sharing your experience. We sincerely apologise for the challenges your sister faced at Maple Lodge. Your feedback regarding dementia care, cleanliness, and security is taken very seriously, and we deeply regret any distress caused. We are also reviewing our training programs to ensure our staff are well-equipped with the necessary skills and knowledge, especially in managing dementia care. Immediate steps are being taken to improve the cleanliness and maintenance of our facilities as well. We are committed to addressing these issues promptly. Please contact us at your earliest convenience to discuss your concerns in person. We value your feedback and hope to make things right.