Thank you for taking the time to review our care home. Our organisation aims to ensure that anyone who uses our services has a positive experience during their stay. We operate an open door policy where any concerns can be discussed and rectified at the time. Our staff strive to maintain good standards of care to all residents during their stay with us. I am sorry to hear that you feel your mother's short experience was not as positive as we all would have expected and we will take on board your comments to ensure that people using the service do experience positive outcomes. If you wish to discuss this further, please contact the home.