Thank you for your feedback. We take all comments seriously and aim to address any misunderstandings directly. Regarding the contract, it is between the local authority and our care home, and we are not able to share it directly with residents or their families as you are now aware. We apologise if this was not communicated clearly. For your father's care plan, we strive to ensure all plans are comprehensive and tailored to each resident's needs. If there were any deficiencies, we are reviewing our processes to improve.On the matter of your father absconding, our security measures indicate that he has not left the premises unsupervised. Our care home has robust protocols to ensure the safety of all residents, especially those with challenging dementia behaviour. We would be happy to discuss this further to provide clarity. We are dedicated to providing a safe and supportive environment. Please contact us directly to discuss any further concerns.