Thank you for your feedback, which we always welcome, to help us continually improve. I am sorry that your wife's discharge from us was not handled effectively & appeared disorganised, with some items missing. I am pleased to hear, however, that these were subsequently located. I will share you feedback with the team at our daily meeting, which is attended by the UM/RGN 's who are responsible for managing admissions/discharges procedures and ensuring these are seamless. Your feedback is appreciated and will help us to learn/improve.