Hello and thank you for taking the time to leave the staff at Broad Oak Manor such a positive review. We are so pleased that your grandma developed such "confidence" and "joy" within the care home. It is wonderful to hear that the staff treated her with such care and that they respected her "dignity" and "independence". We are pleased that the staff within the home were such a comfort to your grandma in her final years and that the home is thought of so highly in your family.