Thank you very much for taking the time to leave a review. We are pleased to know you find the home and care to be second to none. However, we are very sorry to hear of your experience with communication from our management within the home. The experience of our residents and their loved ones is of the utmost importance to us and we are sorry if we have fallen short of our expected standards on this occasion. The Management team within the home and also the Regional team would welcome the opportunity to meet with you to discuss your concerns and be able to address them with you directly. Please contact us if this is something you would be willing to do. We want to be able to support however we can.