Thanks for your review. At times, we have specialist beds loaned to us by the local hospital to support residents with specific needs, as was the situation with your friend. Equipment like this sadly isn't within our full control and when there is an issue it does need fixing by a specialist team which can take time to be repaired once reported, which is not something we can influence. We're sorry for the inconvenience caused while we waited for an engineer to repair the bed . The sores you have mentioned were present already at the point of admission, in line with the GP's advice cream wasn't prescribed. We are sorry that you felt you needed to provide this and can assure you we follow the guidance of medical practitioners for all of our residents to ensure their wellbeing. Kind regards, Barchester's Feedback Team.