Thank you for your review, we value all feedback as this helps us to improve our service where required. Your feedback about an information sheet being available is something we are currently working on to provide details on the next steps for families following the loss of a loved one. We hope you will accept our apology that your mother's laundry was not always put away. We have shared this with our housekeeping team, and we will monitor this going forward to ensure improvements are made. Please accept our condolences again on the passing of your mother.