Thank you very much for taking the time to submit a review regarding your Mum's stay. We appreciate the feedback; I have looked into the matters you have raised. I can see from our records that your mother was assessed by our physiotherapist and no suggestions of alternative chair and/or seating requirements were raised. Routinely we instruct our physiotherapy team to assess the patient for use of footrest. Some patients are recommended to rest on their bed with elevated lower legs instead. We have dining facilities available and I'm sorry that we did not offer those at the time. We serve our patients and residents with a cup of soup from 5 pm and supper from 5.30 pm. Night staff offer a refreshment during the round. I understand your mother was able to drink independently and there were no concerns regarding her oral intake. Our records show that only twice did she accept a drink from the night staff. We appreciate the feedback review and we are sorry for those issues shared.