Thank you for sharing your views of our home; we value all feedback and use it to influence future changes and improvements to the service we provide to enhance the experience of our residents. Our dining room and communal areas have recently undergone a full refurbishment to improve facilities for residents and fixtures have been sourced in line with resident choice. We have specialist equipment and crockery available to meet the individual needs of people who have difficulties associated with sight, dementia and dexterity. Moving into a residential care setting and the change of environment can be unsettling for some people and at Holbrook Hall, we offer a trial period, during which time we work hard to build trusting relationships with individuals and continually monitor and assess their needs to ensure that the placement is suitable for all parties involved. Unfortunately, on this occasion, management was unable to be present due to an unexpected situation.