Thank you for taking the time to write a review and thank you so much for 5 stars in a number of categories - it is very much appreciated. Regarding cleanliness - I can't see anything in your narrative so I am unsure as to what you are referring to but it is always a priority for us not least for infection control reasons. Whilst we are recruiting a head chef we are putting agency chefs in place to support our residents having a very enjoyable dining experience. Also whilst we recruit an Activities Lead - we are in the process of having a number of activities assistants and staff in post to enhance our activity and lifestyle program. I apologise that your experience with a couple of our processes wasn't as we expected them to be. Once again thank you very much for your feedback.