I have spoken to the daughter (the home had actually spent over 24 hours trying to contact the family with no success) since this miscommunication around the daughter and the member of staff. The member of staff did not realise that his wife was not the daughter's mum and the home has apologised for this mistake. I explained what had happened and the daughter seemed to accept our apologies. The member of staff has had supervision around this conversation. I also spoke to the gentleman's wife on the same day and explained the situation. She was very apologetic re not answering her phone and praised the home for the care around her husband. Debbie Mills registered manager.