Thank you for your thoughtful review of Askham Court. We are pleased to hear that you found our staff courteous, friendly, and helpful, especially our senior nurse. It's wonderful to know your friend had a positive experience and received good care. We appreciate your feedback on the cleanliness and welcoming atmosphere of our home. We are deeply sorry to hear about that one occasion. Please rest assured we will address this promptly to prevent it from happening again. Your ratings are valuable to us and we are committed to further looking into this and exceeding your expectations. Thank you for recognising our team's patience and dedication. We look forward to continually improving our services and providing the best care for our residents.