Thank you for your review. I am sorry to hear of the issues you are raising, but I would like to reassure you that my team and I are striving towards continuing improvement at Plas Y Garn. The improvements made in the last 8 months at Plas Y Garn are evident in the most recent CIW inspection report. Every resident within Plas Y Garn is cared for with the equal amount of dignity and respect whether they are diagnosed with dementia or not. Agency is used within the home, but I ensure there is continuity by ensuring it is the same staff utilised from the same companies to avoid confusion as much as is practicable amongst the residents and the skill mix amongst my own staff is evenly shared on the communities. As stated, we will continue to improve, we will always listen, and we will always care.