Thank you for your review, all feedback is taken constructively especially with only being open for 12 weeks. I would like to reassure you and your mum that we do analyse call bell times every day and monthly via an audit. We have found that 98% of calls are answered in a timely manner and have had very few concerns regarding these from other residents. Regarding activities, our Activity Lead had to have unforeseen time off which did reduce the amount of activities on offer when first opening. Other team members have now been recruited to expand that team and offer more activities going forward, 7 days a week. Likewise in the kitchen, we are now expanding this team as our resident numbers are increasing. I am confident that over the coming weeks, many improvements will be noted.