Thanks for your review, we're sorry to read this was your experience of visiting your dad during his short stay with us. We have shared your comments with our team about how kind and friendly they were to you, and our manager has reviewed all comments on the homes' appearance and daily activities. We would like to reassure you all broken ornaments were removed some time ago and no cigarette butts were visible around our memory lane community. At the time of your dad's stay with us, there were several different activities that were available to all of the residents in the home for them to take part if they wished. We're not aware of any comments or feedback being shared with us during your dad's respite stay, so please do reach out to the General Manager at Werrington Lodge if you would like to talk more about your comments and ratings of our home. Kind regards, Barchester's Feedback Team.