We can only apologise for the fact that our care and housekeeping staff had not identified that your relative had put used clothing in bedroom drawers and had not changed the bedcover you mentioned. Your relative's care plan has been updated to make this behaviour plain and we have robustly reminded our team members that they must check drawers and other such spaces, as well as seeking to maintain the high standards of cleanliness which we always strive to achieve.  We are sorry that we fell short in these instances.