Thanks so very much for your 5-star review of Abney Court and your positive feedback about the care team here. We were sad to learn that the glasses have been lost and we are making every effort to locate them. On the dementia floor personal items can often be picked up and moved by other residents, something we try very hard to keep an eye on. We ask that all personal items are labelled on admission and have introduced a new process in the laundry to reduce the risk of missing items.