Thanks for your review and your kind words regarding our staff. We're sorry you're not fully satisfied with your experience at our home. I can see that you received a response to your concerns on 7 August as part of our complaints process. If you feel that your concerns haven't been fully addressed and would like to escalate them, please reach out to us at feedback@barchester.com and we'll see how best we can help you. Kind regards Barchester's Feedback Team.