We are really sorry for your experience, this unfortunate situation was beyond our control. The perpetrators of this crime came prepared with a cutter for the chain. On the day your motorcycle was stolen, we did experience a power outage on the CCTV but have since managed to recover the footage. On a recent telephone conversation, you were offered to review the CCTV footage, however, you declined the offer and said you would contact us if it was needed in the future.