Following your family members' stay with us this weekend, we were saddened and shocked to receive your complaint and today your review of our service. At Barnby Court, we strive to provide the highest standard of care to all our residents, and it is with great concern that we have received such feedback. Your complaint is being taken extremely seriously, and we are committed to investigating and addressing the issues you have raised. As you were made aware, upon receiving your complaint, we immediately initiated an investigation into the concerns raised, however as the concerns were only raised a couple of days ago, we have not yet been able to investigate sufficiently to provide a comprehensive response at this time. Please be assured that this matter is being given our utmost priority, and we aim to share our findings as soon as possible.