Thank you for your kind feedback on the care provided to your mother. We're delighted it meets your expectations. We recognise our home's unique character due to its original design, which we feel adds warmth and avoids a clinical atmosphere. Currently, we're excited about updating some areas, including two lounges, and the garden enhancement is now complete. Our staff prioritises meaningful interactions with residents but also respects family time during visits. We offer daily activities to enrich our residents' lives, and we invite you to review the schedule in the dining room on your next visit. Participation is always optional. We're also transitioning to a new head chef and looking forward to introducing an updated menu soon. Thank you again for your review and recent visit, feedback is always a part of our continuous efforts to improve our services. Please feel free to reach out anytime with questions or concerns. My door is always open.