Thank you for taking the time to share your feedback on Hampton Court Care Home. We are grateful to hear that you found our care staff excellent and well-informed and that your dad was consistently clean, shaved, and well-presented during your visits. Maintaining a high standard of cleanliness and personal care is a top priority for us, and it is reassuring to know that this has been your experience. We appreciate your honesty regarding the food and activities. We understand that your dad sometimes found the meals were not to his personal preference, and we are working closely with our catering team to better align meals with individual resident preferences. We also recognise the importance of offering person-centred activities and have already discussed ways to improve in this area.