Thank you for your feedback - we really appreciate you taking the time to share your experience, and we're pleased to know that your mum is enjoying her time with us. We're sorry to read of your concerns about belongings and skin care, and please be assured that we take them very seriously (we're aware the home manager is already in communication with you). Our team is committed to providing the highest level of care, and we work closely with local tissue viability experts to ensure that all residents receive the appropriate attention for their delicate skin. We will review our procedures to see where improvements can be made to prevent such incidents in the future. Regarding the issues with clothing, we apologise for any inconvenience this has caused; we are currently addressing changes in our laundry department to ensure that all personal belongings are handled and returned correctly. Thank you again - your feedback helps us to continually improve our services.