I would like to send our condolences from Sheridan Care In respect of the death of your mother. We would like to advise that the home is in no way abysmal, it is beautifully decorated throughout and clean for all our residents to use. We also have a new Regional Manager who has over 25 years of knowledge in Nursing, Dementia and Mental Health and she is currently in the process of supporting the homes and management team to complete action plans. Our activities Manager is now in place, implementing a structured activities timetable in place and training the staff to support the residents in activities and person-centred choices.  All staff complete service specific training and must complete mandatory training every 12 months. The garden was not in use during the winter months and this has now been rectified for summer. All sponsored staff have to complete an English Exam and must pass this before commencing employment. Residents and families are supported to engage in care planning.