We were very sad to see your mom go as she had been with us for many years, she had settled in really well and knew all the staff, when your mom's needs increased we didn't just muddle along we sought advice and help, and in the interim, we managed her needs really well until a 1:1 was put in place, by ensuring that there was extra staff on every day to encourage your mom to interact with others and maybe join in with some activities, but as you know your mom was very reluctant to do this and preferred her own company.