Thank you for your feedback which is very much appreciated. As you will be aware our dementia community at The Martlets is located on the first floor and to enter and exit it, various security methods are in place to make it secure. I am aware your father's incident was caused by a visitor letting him out of the home thinking he was also a visitor, which is incredibly regrettable and thankfully the alarm was raised quickly and he was returned to the home safely. Signage has now been placed in the home to advise visitors to be mindful of this possibility. We take the safety of our residents incredibly seriously and dementia training for all our staff is a mandatory requirement. Please accept our sincerest apologies for the distress this recent incident caused and we are glad to hear your father has settled well in his new home.