Thank you for sharing your feedback and for taking us up on our invitation to speak in more detail with our Managing Director. We are of course disappointed you feel we didn't fully deliver to your expectations. We take on board your comments and are grateful to you for acknowledging the time spent by the team to understand your specific requirements. Our chefs work with a registered BANT practitioner who specialises in later-life nutrition to ensure that the latest research in diet and nutrition is incorporated into our menus to be both delicious and nutritional. Our approach focuses on plenty of fresh, seasonal fruits and vegetables, high-quality protein sources and minimally processed carbohydrates as well as sufficient good fats forming part of dishes. We understand that the needs and tastes of our residents may change from day to day and will always strive to adapt and accommodate unique off-menu requests. Thank you for giving us this opportunity to learn from your feedback.