Dear T L, we sincerely apologise for the distress you and your family experienced regarding your father's care at Rowan Garth. The issues you raised are concerning, and we deeply regret that we fell short of the standards expected. Since your review, our new General Manager has reached out to resolve the matters you brought up, and we appreciate your engagement during this process. He and the team have been working diligently to ensure lessons have been learned and improvements are in place to prevent similar incidents. While we know an apology cannot undo the difficulties, we are committed to making things right. If there's anything more we can do, please reach out to him directly.  Thank you for your feedback, which has been crucial in driving positive change at Rowan Garth. We wish your father all the best in his recovery.  Warm regards...