At Richmond Villages Willaston the experience of all our residents and their loved ones is incredibly important to us. We are very focused on the level of ongoing training and support our care team receives and always strive to provide the highest standards of care. We are sorry that this was not reflected in your experience of our Village. We take all concerns raised very seriously and as an opportunity to learn and improve. When you raised your concerns to us in August 2023 we investigated and responded to you directly. We would be happy to follow this up with you again, and if this would be of any benefit please do contact us directly.