Thank you for taking the time to leave a review. It's great to hear that the home listened to your concerns and has put actions in place to make improvements to the care and support for your dad. The head housekeeper is now running training sessions for all new starters to ensure clothes are washed on the correct cycle, we're very happy to hear that there have been no issues since. We're really glad to hear that you and your dad feel at home with us and have a great relationship with our colleagues. We're very proud of the team.