Thank you for your lovely feedback staff always look at a holistic approach to each individual's care and support so it is nice to hear you can see this. Your Mum's care is important to us and l am happy the staff are treating your mum with the dignity and respect she deserves. Although our home is not purpose built we are making changes day by day and pride ourselves in being able to provide the person-centred approach which comes with working in a small home. Works are planned all throughout the year to make improvements so that our residents can feel comfortable, safe and at home.