Dear C B, We are sorry to hear about your experience. At Runwood Homes we value the experience and well-being of our residents. We have contacted you previously regarding this matter and we are committed to investigating it further. To ensure your concerns are handled in accordance with our complaints procedure, we kindly request that you raise them further by contacting us directly via email at info@runwoodhomes.co.uk. This will allow us to look into the matter thoroughly and provide you with a comprehensive response. Kind regards, Runwood Homes Senior Living