Thanks for your review. You have our deepest sympathies on the passing of your loved one and we're sorry to read your feedback at such a difficult time. We're aware the resident's Next of Kin implemented a list of who could visit at the time, which was to reduce any distress to the resident and we're sorry if that wasn't communicated with you by family. As always, our priority is to meet the needs and wishes of residents at all times. We're not aware of any communication taking place in the manner you've described, but we're sorry if any interactions with our team left you upset at that time.<br>Kind regards, Barchester's Feedback Team.