Dear Beverley, many thanks for taking the time to review our home. All feedback is welcomed and allows us to continually develop our service. Please accept our condolences on the death of your Mum. We are extremely sorry that we had to arrive at the decision to serve notice however to receive zero contributions towards the Care Fees isn't something we can accept. I am aware that our Home Manager assisted every step of the way in trying to get the payment issue resolved and was disappointed and upset at the outcome. Payment issues aside I note that your experience with Priestley was overall extremely positive. May I also take this opportunity to thank you for your kind donation to the home upon Mum's departure.