Thank you so much for your kind words and feedback. We are delighted to hear that your father has settled in well and receives the care and attention he needs. It's wonderful to know that our staff's dedication and consideration have positively impacted both your father's well-being and your visits. We strive to create a warm and welcoming environment, and it's gratifying to hear that the humour and cups of tea have contributed to a pleasant experience. We are also pleased to hear that the attention to detail regarding health queries and dietary needs has met your expectations. Ensuring that all records are up-to-date and managing appointments efficiently are key priorities for us, and it's reassuring to know that this has been handled well. The transition can be a challenging time, and I'm glad that we have a welcoming approach, which helped make it smoother for your family. We are very happy to have your father with us and appreciate your recognition of the care he is receiving.