Many thanks for submitting your review, we really appreciate honest feedback as it helps us to reflect and ultimately continue to improve our services. As discussed in our recent correspondence, we regret that the lack of communication from the hospital regarding your father's care meant we were unable to effectively communicate with you in the way we would have liked to. We value transparency in our communication with our residents and their relatives, so we are disappointed circumstances outside of our control meant we fell short in this instance. We are glad that you were happy with the care your father received from us, and we thoroughly enjoyed getting to know him.