Thanks for taking time to review Colton Lodges Care Home, I am sorry to hear that you do not feel the home is to your standard.  I can confirm that we have 4 Activity Co-ordinators working across the home, a monthly Wellbeing planner is created with our resident's involvement into what activities they would like to participate in for the month.  I can confirm colleagues use diaries and daily handover records to communicate from shift to shift, we also have House Managers in each unit to communicate with colleagues and attend a daily flash briefing.  My investigation found that residents are offered daily care and this is documented on each residents Personal Hygiene Record. If you would like to discuss your concerns further please do not hesitate to contact the House Manager or Home Manager.