Thank you so much for your review. We are overjoyed to hear that your mum's quality of life has transformed since joining us at Barchester West Oak Care Home. It's truly gratifying to know that our team, from the manager and nurses to the care staff, housekeeping, head chef, and activities team, has been able to provide the care and support that has made such a positive difference in your mum's life. We're especially pleased to hear that she is enjoying the activities and feeling more engaged. Thank you again for your kind words and for taking the time to share your experience. If there's anything more we can do to assist or support you further, please don't hesitate to let us know.