Hello Barbara F. Thank you so much for taking the time to write and publish this really lovely review of your experience, and most importantly that of your mum, with our care team and care home at The Lilacs. It's lovely to read that your mum enjoyed her 100th Birthday and that the team were able to join in celebrating with her. I note what you say 'the home is not luxurious' and I agree - in all of our care homes we work really hard to ensure that we create a home-from-home feeling - we don't have a cinema room or sauna etc. at The Lilacs -  but we don't (well, most of us) have those at home. We have lovely people with a cosy lounge (with a big TV) and a lovely bathroom. I have noted that you have only scored us 3 for cleanliness - we would certainly want a 5 for that! Please let the home manager know if you have any concerns about cleanliness. Thank you again for your kind feedback.